Client Requirement
Our client needed to improve their service delivery, reduce operating expenditure and minimise risk and exposure arising from ineffective manual and automated information systems.

Solution Delivered
The solution we delivered for our client included;

• completing a high level process priorities assessment,
• completing detailed process mapping and systems analysis for high risk processes,
• designing future transactional and management processes encompassing workflow best practice,
• developing business requirements for future information systems, for use in procurement,
• developing a way forward plan.

Client Requirement
Our client needed to understand the benefits and implications of streamlining their customer service processes, that were geographically separated and constrained by outdated IT applications.

Solution Delivered
The solution we delivered for our client included;

• mapping in detail fifteen key customer service processes and systems,
• critiquing processes and documenting opportunities for efficiency improvements,
• conducting detailed resource analyses to determine activities performed and stakeholders serviced,
• analysing the customer service capacity management process,
• defining a high level business case for change,
• providing consolidation recommendations to be incorporated into higher level national initiatives.

Client Requirement
Our client needed to benchmark the effectiveness of their information management within one of their larger divisions.

Solution Delivered
The solution we delivered for our client included;

• applying a customised diagnostic that focused on the information supply chain,
• co-ordinating the study across the Asia Pacific region,
• benchmarking all business units against each other,
• enabling the client to improve the effectiveness of the information flows within the business without the automatic addition of new technology.