National Airline
Client Requirement Our client (>$250m turnover) wanted to develop user requirements for a major new process
Solution Delivered The solution we delivered for our client included;
- facilitating multiple workshops,
- liaising with senior management from various regions and functional areas,
- establishing the user requirements for a core business process across multiple business units.
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Travel Reservations Systems Provider
Client Requirement Our client ($100m turnover) wanted to implement a sales effectiveness strategy that would transform themselves from customer service oriented into strongly sales oriented as an organisation.
Solution Delivered The solution we delivered for our client included;
- mapping existing sales processes, and documenting improvement opportunities,
- developing a sales effectiveness framework and management model,
- reviewing and critiquing critical functionality of sales information systems,
- initiating key quick win initiatives,
- developing a benefits roadmap.
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National Telecommunications Provider
Client Requirement Our client (>$250m turnover) wanted to reengineer their bid process for managed services.
Solution Delivered The solution we delivered for our client included;
- reengineering the business case process,
- reengineering the go to market model,
- developing templates and procedural documents,
- liaising with over forty stakeholders located nationally to ensure they accepted and implemented the change,
- rolling out national solutions with a supporting change management program.
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