Client Requirement
Scouts NSW needed to upgrade their existing IT system and reengineer the business processes in the backoffice.

Solution Delivered
The solution we delivered for our client included;

• mapping 50 business processes,
• preparing the RFI and selecting the Vendor,
• ensuring there was a high degree of consultation as to what the solution should be capable of,
• working with Scouts and the Vendor to implement the solution.

Client Requirement
Our client is a major retailer with over 600 stores in Australia and New Zealand. The project objective was to review and recommend changes in business processes and procedures in a way that delivered:

• improved productivity
• reduced operating costs
• improved process cycle times
• improved selection process for new MIS systems
• high utilisation of the new POS system
• improved morale
• the ability to benchmark between stores
• transparency / accountability in each and every stage of transaction
• the implementation of best practice processes for a national retail organisation at every level of our business

The scope of the project included all processes within the stores and the 35 key support processes within the regional offices.

Solution Delivered
The solution we delivered for our client included;

• developed a high level business plan to support the strategic objectives behind the project
• established a formal change management environment to support the project
• created an Enterprise Model of the retail environment for the stores and the regional offices. This model showed all links and interfaces between the different processes
• completed a national benchmarking exercise between all stores to determine current best practice
• using the current best practice, we further reengineered the processes to optimise the process efficiencies within and between the stores and regional offices
• calculated the resourcing requirement per process and cumulatively for each store
• calculated the Activity Based Costs for each process
• prepared a detailed specification document to support the selection of the new point of sale technology.

Client Requirement
Our client (>15,000 NSW members) wanted to enhance their steadily declining membership by improving their customer service offered, through replacing key customer interfacing systems with state of the art, automated systems.

Solution Delivered
The solution we delivered for our client included;

• completing a high level business and systems mapping study,
• defining user requirements,
• conducting an RFP process and recommending vendor shortlists.