Client Requirement
The Union were looking to transform the organisation through the effective application of information technology.

Solution Delivered
The solution we delivered for was to assist the Union by working with senior management on a national level in;

• establishing the change management environment,
• mapping the Union's business processes,
• determining the current and future work and information flows,
• determining the technology gap,
• guiding the staff member who was responsible for technology architecture that would support the new processes,
• guiding the purchase and implementation of new technology.

Client Requirement
Our client ($100m turnover) wanted to drive customer retention improvements in an increasingly competitive market. They specifically wished to re-engineer the entire business process and improve the existing governance process within the business.

Solution Delivered
The solution we delivered for our client included;

• mapping the transactional and management processes in detail,
• analysing these processes and systems at an activity level to determine relative priority,
• defining process improvement opportunities,
• designing and implementing a new management operating system for the achievement of tactical and operational objectives,
• developing a strategic roadmap for the achievement of strategic outcomes.

Client Requirement
Our client ($100m turnover) wanted to prepare an inefficient and somewhat risk exposed organisation for rapid and significant business growth.

Solution Delivered
The solution we delivered for our client included:

• conducting high level information and systems audits,
• establishing an information management risk assessment of their organisational process outcomes,
• facilitating workshops to align the management team to the organisational end game objective,
• developing a strategic roadmap for the mid term achievement of outcomes,
• initiating a comprehensive change management programme.