Question: Once you have identified or made Business Process Improvements, how do you sustain them? 

Answer: Change the measures, to change the behaviours, to change the process.

It is impossible to accurately estimate the value of the effort a business invests in strategic marketing. Gross margin is the primary driver for recovering this investment. Our experience is that the first and second line Supervisors who directly influence the cost of production (and hence gross margin) are seldom given adequate tools and techniques to ensure that they will be effective and successful in their role.

Click here to read more about our approach to Operational Management Effectiveness and how we can assist your business.