Impact Assessment of Business Process Bottlenecks and
High Level Themes for Change

The ability to get a clear picture of process “choke points” or “bottlenecks” is essential information for decision making in process change or business process improvement.

To identify process issues we offer a rapid and cost effective service to:

Detail process pathway analysis and efficiency assessment.

Prioritise processes (based on a number of drivers depending on the strategic direction of the project), including;

• longest elapsed times,
• highest processing effort,
• highest costs,
• biggest regional differences, etc.

Structure process critiques (policy, people, process and technology obstacles) and impact analysis.

This allows us to identify solution themes classified according the structured process critiques, for example:

• A current policy is inadequate (or missing), and process redesign is inadvisable without first clarifying / updating / formulating the guiding policy.
• The need to supply additional labour resources, or skill up existing labour resources.
• The need to speed up the process, reduce process effort, improve standard of in / output, improve communications, manage the process better and remove process duplication.
• Provide system functionality, increase system user competence, improve system usability, increase system user.