Why are manufacturing techniques like Lean and Six Sigma improvement methodologies gaining attention, but struggling to be adopted in the Services Sector? We take a look at how these fundamentally sound methodologies are relevant to any industry. The key is to be able to internalise the core messages and experiences of those who have spent decades developing and refining these techniques and be able to interpret them into your own environment.

To read more please click the following link for the full artcile in pdf format:  Adopting Lean AND Six Sigma for operational excellence in Services.