As part of an ongoing upgrade of core administrative processes and systems, Synoptic Consulting recently completed a BPI project to optimise selected Accounts Payable processes.
The approach used was;
- Firstly, to apply our BPI methodology to the current processes to establish the key metrices of processing times, elapsed times, processing costs, and Full Time Equivalent (FTE) requirements.
- Secondly, using these analysis results, we established and prioritised the major issues ('critiques') with the processes and their associated systems.
- Then, by methodically constructing a future mode process design, we eliminated these issues, thereby producing a high level Business Requirement.
- Finally, the production of a comparable set of metrics for the new processes and a comparison between old and new, allowed the establishment of a business case for change incorporating significant cost and service level improvements.
In all, 6 detailed business AP processes were re-designed within 5 days.
Tourism Australia are currently delivering on the Business Requirement, with benefits realisation objectives guided by the metrics produced.
