Client Requirement
Our client (>$250m turnover) wanted to improve the effectiveness and the efficiency of their current service and maintenance function through better resource management systems.

Solution Delivered
The solution we delivered for our client included;

• conducting a short resource planning and management process analysis,
• documenting procedural, systems and skills related weaknesses, and their effects on efficiency,
• identifying multimillion dollar opportunities for improvement,
• identifying areas for subsequent additional assessments.

Client Requirement
Our client (>$250m turnover) wanted to deliver training to technicians to help them to better understand the needs of the business users.

Solution Delivered
The solution we delivered for our client included;

• developing courseware, case study examples and trainee handout materials,
• developing a comprehensive training program for 250 nationally based technicians,
• developed train the trainer frameworks,
• trained our clients own trainers enabling them to become self sufficient with this course in the future,
• assisting their technicians in becoming more solution orientated.

Client Requirement
Our client ($25m turnover) wanted to prepare the organisation for steady growth and regional expansion by quickly injecting a level of management skill into their management team to enhance overall operational performance.

Solution Delivered
The solution we delivered for our client included;

• conducting a brief management maturity and skills assessment,
• developing a customised management skills training laboratory,
• implementing operations and performance management training for the management team.