Banner

Synoptic 3-Process Model

Our unique framework for understanding business processes.
Click for more info.

Synoptic 9-Way Crystal Ball

Our unique approach to leveraging business knowledge. Click for more info.

Our key service areas are complimented by our unique frameworks, the 'Synoptic 3-Process Model' and the 'Synoptic 9-Way Crystal Ball', and by our Dashboard tools. This enables us to identify process issues, define changes, quantify benefits, capture knowledge systematically and monitor business performance.

Together, they represent the evolution of global best practises to allow easy adaption of business transformation initiatives.



Business Process Improvement

At Synoptic Consulting we view Business Process Improvement (BPI) as a systematic approach to help any business to optimise its underlying processes and achieve more efficient results. Our BPI focuses both on "doing things right" and on "doing the right things".

How we have assisted clients in the past:
  • $1 million saved on logistics project
  • 20% reduction in inventory holdings in retail
  • $6 million savings identified in administration environment
Read more...
 
Operational Management Effectiveness

Operational management is the discipline of ensuring the business process efficiently converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services), in a way that meets strategic objectives of on-time, on-spec and on budget. 

How we have assisted clients in the past:
  • Improved warehousing service level management at a logistics company
  • Improved data processing efficiency at a marketing research company
  • Customer service improvement at a volunteer association
Read more...
 
Business Knowledge Capture and Reuse

Reusable knowledge in business provides daily guidance to people so that they can make judgments, formulate decisions and do their work. It tells us who should act, what should be done, when it should happen, where work should be conducted, why it is important, and how to do it so that we can optimise our effectiveness.

How we have assisted clients in the past:
  • Created an online operations manual for a franchise group
  • Developed multi-media procedures for an ERP roll out
  • Developed documentation for ISO certification
Read more...
 
Business Benefits Realisation

Business Benefits Realisation is the identification of target benefits, their definition, planning, structuring and actual realisation as a result of investing in business change.

How we have assisted clients in the past:
  • Business Outcomes Roadmap for a reservations supplier - 27% growth & 10% over sales target
  • Opportunities matrices for Finance and HR processes within a Shared Services initiative
  • Implementing a Cash Inventory Management system at a financial services company - 26% cost reduction
Read more...
 
Performance Dashboards

Our Dashboard technology, allows for the measurement of the simplest to the most complex business measure with optimal flexibility in layout and design. Our implementation service is fast, effective and cost competitive. We utilise browser based technology and Google charting to produce Dashboards that are easy to use, enhance and maintain.

How we have assisted clients in the past:
  • delivered a sales dashboard within 2 weeks without dedicated infrastructure and at minimal cost within a software company
  • provided real time performance monitoring metrics for an online bookings provider
  • establishment of performance monitoring metrics within accounts payable and receivable functions
Read more...
 
Process Metrics for Dashboards (Business Activity Monitoring) 

We can measure almost anything, from cost, time, importance, frequency, distribution, weighting and coverage of any business process or associated sub-level task and/or role or system functions.

How we have assisted clients in the past:
  • assisted numerous service organisations to understand the true key metrics of a business process, allowing them to monitor the real drivers of throughput, service level and cost
  • provided the means to monitor the business case underpinning a process change, and to quickly identify significant and sustained variance, and enable corrective action
Read more...
 
Specialist Business Analyst and Project Manager Recruitment

Who better to provide specialist recruitment services than the specialists themselves?

There is a known benefit of using a specialist recruiter to reduce the time and effort spent on resume reading, preliminary interviews, and false starts. The rationale is straightforward, by knowing and working in the technical field in which you have a resource need we are able to provide better quality candidates.

How we have assisted clients in the past:
  • provided from our associates Business Analysts with Project Manager for medium term business improvement program within state government
  • sourced and placed Business Analysts, Senior Business Analysts, Project Managers and Specialists within Supply Chain and Financial Services organisations
Read more... 
 

Engaging Us

Pilot or Proof of Concept of 1-2 processes, with the intent to scale

or

a Statement of Work to define the approach and scope.

How We Do it

  • Do it for you – we use our staff only (quick, independent, low skill transfer)
  • Do it with you – combining your team members and our staff (good balance)
  • Help you to do it – you do the work under our guidance (high skill transfer, but can be lengthier)

How We Charge

  • Time and Materials
  • Capped Time and Materials
  • Fixed price
  • Share of Benefits