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Some of our Clients

What they say

  • Hawker Pacific

    "Where others have failed, Synoptic has successfully and quickly bridged the gap between our complex business requirements and the functionality of the native solution."

  • A National Service Organisation

    "Its like having a 360 degree view of the business."

  • Crown Castle

    "It is a tribute to the quality of your work that your report has withstood the strongest of scrutiny."

  • AGL-Agility

    "The work you have done will allow us to become the benchmark for customer service."

  • A Leading Australian University

    "Very impressive - this has been an extremely thorough review. You’ve delivered significantly more value than we were expecting. You’ve given us a lot to think about."

  • Sabre Pacific

    "The Benefits Realisation Plan has been enacted from a strategic perspective and our strategic objectives are being met, .... We are extraordinarily happy with the results so far”

  • Resi Mortgage

    “I challenge any of my industry colleagues to be sure their processes are neat and tidy and efficient if they have not been through this sort of exercise."

  • Travelex

    "You have given us a sustainable business model that has simultaneously reduced our stock holdings whilst improving our customer service."

  • Optus

    "What we have achieved in five days would have taken me weeks and months under normal circumstances, and I am more confident of the facts and figures now than I have ever been before."

  • A Global Telco

    "Synoptic gave us a practical and efficient one-stop-shop for managing and monitoring our Sarbanes-Oxley compliance."

  • Scouts NSW

    "I highly recommend Synoptic Consulting as a group of professional people who have added (and continue to add) significant value to our organisation, beyond what was originally expected."

  • An Electronic Distribution Company

    "For the first time I really understand how I am contributing to the company. You have opened my eyes..."

  • Commonwealth Bank

    "You have given us a way to quickly and clearly prioritise our risks."

Our Videos List
Performance Dashboards

Business Process Improvement 101

See what they don't teach you in BPR, BPI, BPM, Six Sigma, Lean, TQM etc. Learn how to REALLY read a process map. Learn how to find the '4 key metrics' of any process. Learn how to use these to predict and quantify efficiency, throughput and service level improvements to support a business case for change.
 
Process Mapping on Steroids

Process Mapping on Steroids

See the huge productivity benefits in utilising a process modelling tool over a process drawing tool. Learn how to use a process' time and cost KPIs to establish a performance baseline, and guide the identification and evaluation of improvement opportunities.
 
Business Knowledge Capture & Reuse

Business Knowledge Capture & Reuse

Reusable knowledge in business provides daily guidance to people so that they can make judgments, formulate decisions and do their work. It tells us who should act, what should be done, when it should happen, where work should be conducted, why it is important, and how to do it so that we can optimise our effectiveness.