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Business Process Improvement 101
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| See what they don't teach you in BPR, BPI, BPM, Six Sigma, Lean, TQM etc. Learn how to REALLY read a process map. Learn how to find the '4 key metrics' of any process. Learn how to use these to predict and quantify efficiency, throughput and service level improvements to support a business case for change. |
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Process Mapping on Steroids
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| See the huge productivity benefits in utilising a process modelling tool over a process drawing tool. Learn how to use a process' time and cost KPIs to establish a performance baseline, and guide the identification and evaluation of improvement opportunities. |
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Business Knowledge Capture & Reuse
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| Reusable knowledge in business provides daily guidance to people so that they can make judgments, formulate decisions and do their work. It tells us who should act, what should be done, when it should happen, where work should be conducted, why it is important, and how to do it so that we can optimise our effectiveness. |
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