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Some of our Clients

What they say

  • A National Service Organisation

    "Its like having a 360 degree view of the business."

  • Commonwealth Bank

    "You have given us a way to quickly and clearly prioritise our risks."

  • A Leading Australian University

    "Very impressive - this has been an extremely thorough review. You’ve delivered significantly more value than we were expecting. You’ve given us a lot to think about."

  • Resi Mortgage

    “I challenge any of my industry colleagues to be sure their processes are neat and tidy and efficient if they have not been through this sort of exercise."

  • Sabre Pacific

    "The Benefits Realisation Plan has been enacted from a strategic perspective and our strategic objectives are being met, .... We are extraordinarily happy with the results so far”

  • Scouts NSW

    "I highly recommend Synoptic Consulting as a group of professional people who have added (and continue to add) significant value to our organisation, beyond what was originally expected."

  • Optus

    "What we have achieved in five days would have taken me weeks and months under normal circumstances, and I am more confident of the facts and figures now than I have ever been before."

  • AGL-Agility

    "The work you have done will allow us to become the benchmark for customer service."

  • A Global Telco

    "Synoptic gave us a practical and efficient one-stop-shop for managing and monitoring our Sarbanes-Oxley compliance."

  • Travelex

    "You have given us a sustainable business model that has simultaneously reduced our stock holdings whilst improving our customer service."

  • Hawker Pacific

    "Where others have failed, Synoptic has successfully and quickly bridged the gap between our complex business requirements and the functionality of the native solution."

  • Crown Castle

    "It is a tribute to the quality of your work that your report has withstood the strongest of scrutiny."

  • An Electronic Distribution Company

    "For the first time I really understand how I am contributing to the company. You have opened my eyes..."

Process Metrics for Dashboards
Using Process Metrics allows for the tracking of the simplest to the most complex business measure for use with management and supervisory Dashboards.

We can Measure almost anything, from cost, time, importance, frequency, distribution, weighting and coverage of any business process or associated sub-level task and/or role or system functions.

Our Approach is effective and ensures optimal result. The approach is 3 Part:
  • part 1 - determine the metrics to measure and how to represent them;
  • part 2 - determine which business process to “hook into” and how;
  • part 3 - build and implement the “hooks” into the business operations and systems to sustain the information gathering.
 Business Processes measured through Dashboards
Our Benefits are many:
  • the ability to make informed decisions in a timely manner;
  • visualisation allows for easy to understand key metrics and measures of your business operation;
  • allows you to observe trends quickly;
  • allows you to make visible to staff the “cause and effect” of activity within your business operation
  • provides a tool for supervisory control over aspects of your business operation

Pricing We charge either on a fixed cost or a time & material basis depending on how much information and technology is available to support the implementation of the business process metrics. We engage initially through either a Statement of Work or a Proof of Concept deliverable to ascertain the extent and nature of the work.
Example: Accounts Payable -Throughput, Error Rate and Impact on Service Levels and Costs.
Example: Accounts Payable -Throughput, Error Rate and Impact on Service Levels and Costs
The example is tracking an Accounts Payable process showing the number of invoices that have errors and gauging the impact this has on throughput, service level and cost;
  • the maximum number of invoice errors occurred in April (Throughput graph), and
  • the invoice error rate threshold (Error Rate Speedometer Gauge) has been triggered, but
  • service levels remain within tolerance (Service Level), however
  • an increased volume of queries to Suppliers has raised the processing cost above threshold (Cost Speedometer Gauge). Any business benefit assumptions for this process may be at risk longer term.

Understanding the true key metrics of a business process allows you to monitor the real drivers of throughput, service level and cost.

Any business case underpinning a process change can also be monitored, and threats quickly identified and corrective action taken.
 

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