Business Process Improvement
Question: Why does anyone attempt Business Process Improvement? Answer: To improve the ‘Return on Capital Employed'.
Some of our Clients
What they say
-
A Leading Australian University
"Very impressive - this has been an extremely thorough review. You’ve delivered significantly more value than we were expecting. You’ve given us a lot to think about." -
AGL-Agility
"The work you have done will allow us to become the benchmark for customer service." -
A National Service Organisation
"Its like having a 360 degree view of the business." -
A Global Telco
"Synoptic gave us a practical and efficient one-stop-shop for managing and monitoring our Sarbanes-Oxley compliance." -
Scouts NSW
"I highly recommend Synoptic Consulting as a group of professional people who have added (and continue to add) significant value to our organisation, beyond what was originally expected." -
An Electronic Distribution Company
"For the first time I really understand how I am contributing to the company. You have opened my eyes..." -
Hawker Pacific
"Where others have failed, Synoptic has successfully and quickly bridged the gap between our complex business requirements and the functionality of the native solution." -
Resi Mortgage
“I challenge any of my industry colleagues to be sure their processes are neat and tidy and efficient if they have not been through this sort of exercise." -
Crown Castle
"It is a tribute to the quality of your work that your report has withstood the strongest of scrutiny." -
Optus
"What we have achieved in five days would have taken me weeks and months under normal circumstances, and I am more confident of the facts and figures now than I have ever been before." -
Sabre Pacific
"The Benefits Realisation Plan has been enacted from a strategic perspective and our strategic objectives are being met, .... We are extraordinarily happy with the results so far” -
Travelex
"You have given us a sustainable business model that has simultaneously reduced our stock holdings whilst improving our customer service." -
Commonwealth Bank
"You have given us a way to quickly and clearly prioritise our risks."
Latest Videos
 |
|
 |
|
|
|
Operational Management Effectiveness
Question: Once you have identified or made Business Process Improvements, how do you sustain them? Answer: Change the measures, to change the behaviours, to change the process.
Business Knowledge Capture and Reuse
"Organisations that cannot fully articulate the interrelationship between People, Process and Technology generally deliver sub-optimal project outcomes and experience higher levels of rework” – Anon
Business Benefits Realisation
“Profound, sustainable cultural change can take place, within an organisation, only when the individuals change themselves from the inside out” – Anon.
Who we are
We are Business Process Improvement, Knowledge and Operations Management specialists.
What we do
We deliver outcomes such as sustainable cost reduction, improved service levels, and increased throughput.
Our difference
We are acknowledged as having one of the fastest, most robust and auditable approaches in the market.
Combining our leading edge process analysis and improvement approach with your in-house knowledge, results in a successful formula.
We produce improvement strategies that deliver tangible defined outcomes such as sustainable cost reduction, improved service levels, and increased throughput.
Our philosophy is to work ‘with and through’ your staff to balance skills transfer with an acceptable rate of speed. We use simple, repeatable techniques that quickly enable your staff to become involved and self-sufficient.
